Contact us

Corrections, guide requests and site problems reach a real person. Licence and account issues have to go to the vendor.

Response time

We read everything and reply to most messages within two to three working days.

Mon to Fri

Before you write

Many questions are already answered in the FAQ and the guide library.

Read the FAQ

What we can help with

  • Corrections to anything factually wrong or out of date on this site
  • Suggestions for guides you would like us to write
  • Broken links, images that will not load or layout problems on your device
  • Questions about which of our guides covers a particular problem

What we cannot help with

ProPresenter7.com is an independent guide site with no connection to Renewed Vision. That means we have no ability to help with:

  • Licence purchases, refunds, transfers or activation problems
  • Account access, password resets or order history
  • Official technical support for the software itself
  • Anything requiring access to your account, machine or files

All of those go to Renewed Vision through their official website. Our login and account guide explains how to work out whether your problem is the account, the licence or the installation before you open a ticket, which usually gets you a faster answer.

How to write a message we can act on

If you are reporting a problem with the site, including these details means we can fix it on the first reply rather than the third:

  • The page you were on, and what you expected to happen
  • Your device and browser
  • A screenshot if the problem is visual

Privacy

Messages are used only to answer you. We do not add correspondents to a mailing list and we do not pass details to anyone else. There is no form, no login and no newsletter on this site by design. Our privacy policy covers this in full.