Verification note: Product terms can change. This page was checked against Renewed Vision’s official information on July 15, 2026. Use the linked official page for the final current details.
Renewed Vision provides official support resources for ProPresenter, including a searchable knowledge base, account and licensing guidance, product documentation, and direct support channels. The exact support access available to a customer may depend on the current subscription or account status.
Use the right support route
- Account, billing, and seats: use Renewed Vision account and support channels.
- Crashes and reproducible bugs: collect the software version, operating system, logs, and steps that reproduce the problem.
- Hardware or output problems: document connected devices, resolutions, adapters, drivers, and signal flow.
- Independent guides: use this website for general troubleshooting ideas, not official case handling.
Start with the official ProPresenter support category.